Service Associate at The Hub: Your Connection to Durham
The Hub Service Associate provides superior customer service and accurate information to students regarding off campus activities, services, and resources. The Hub Service Associate will operate The Hub and facilitate the sale of tickets to local attractions. Since The Hub is a primary entry point to the Duke campus and community, it is essential that staff members serve as proud ambassadors of Duke University and the city of Durham.Responsibilities:
- Adhere to opening and closing procedures
- Represent the city of Durham, Duke University, the Bryan Center, and the Office of Student Activities and Facilities in a positive and professional manner
- Greet and assist customers in a courteous, tactful and informative manner
- Stay informed and aware of updated information regarding the city of Durham and upcoming off campus events at all times; be willing to locate information to meet customer needs
- Provide ticket sales service
- Attend all staff meetings and trainings
- Weekend and evening work may be required
- Other duties as assigned
Qualifications:
- Familiarity with Duke University offices, services, and administrators
- Ability to relate to and assist all members of the campus community, visitors and the local community
- Desire to excel at customer service in a team-oriented environment
- Strong oral communications skills
- Must be willing to work flexible hours, possibly including night and weekend availability
- Ability to work at least 12 hours each week while school is in session
- Ability to work independently to identify resources and to make independent decisions
- Positive attitude and professional image
- Problem solving and conflict management skills
- Ability to work well and quickly under pressure
- Quality computer and telephone skills are essential
- Overwhelming pride in the city of Durham and Duke University
Currently looking for:
- Students with work/study eligibility
- Availability weekdays 9am-5pm with the possibility of nights and weekends
Interested?
Contact Kyle Fox at 684-8810.